Reference

How We Handle Your Information

We collect what we need to run your account, process your bKash, Nagad and Rocket payments, and keep your login secure. This policy explains what we gather, how we use it, and the rights you hold over your own data.

Account securityPayment processingContact preferencesData retentionYour access rights
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PRIVACY CONTACT

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to delete your account, or update your contact preferences, our support team is ready to help. We handle privacy requests through the same channels you use for account questions.

Team online

Live chat

Open the chat icon in the bottom corner of any page. Tell the agent you have a privacy or data request and they will guide you through the steps. Available around the clock for account holders.

Email support

Send your request to the support address listed in your account dashboard. Include your registered mobile number so we can verify your identity. We aim to respond within two business days for privacy enquiries.

Account settings

Log in and go to the settings page to update your contact preferences, manage notification options, and request account closure. Some changes take effect immediately; others require verification before they apply.

DATA HANDLING

How We Protect and Use Your Information

We encrypt payment data when you deposit through bKash, Nagad or Rocket, and we store transaction records in secure systems that meet industry standards. Your password is hashed so even our own team cannot read it. Session tokens expire after a period of inactivity to prevent unauthorized access if you leave your device unattended.

Payment encryption

When you send a deposit from your bKash, Nagad or Rocket wallet, we transmit your payment identifier and amount over an encrypted connection. We do not store your wallet PIN or password at any point in the process.

Cookie use

We place session cookies to keep you logged in, preference cookies to remember your language and layout choices, and analytics cookies to understand which games and features are most popular. You can block third-party cookies without affecting core account functions.

Account security

We send an OTP to your registered mobile number whenever you log in from a new device or request a withdrawal. If we detect unusual activity, we may ask you to verify your identity before processing further transactions.

Data retention

We keep transaction records and account logs for as long as required by financial regulations in eligible regions. If you close your account, we anonymize personal identifiers but retain transaction history to meet compliance obligations.

Privacy Policy Questions

We collect your mobile number, a username, and your password. When you deposit through bKash, Nagad or Rocket, we also record the payment identifier and transaction amount to verify the transfer and credit your account balance.

Yes. Contact our support team via live chat or email with your registered mobile number. We will send you a file containing your account details, transaction history, and any support messages within seven business days.

Log in and go to account settings, then select the closure option. We will anonymize your personal identifiers but retain transaction records as required by financial regulations. You can also request closure through live chat or email support.

We share payment identifiers only with bKash, Nagad, Rocket and the payment processors needed to clear your deposits and withdrawals. We do not sell your data to advertisers or share it with unrelated third parties.

We use session cookies to keep you logged in, preference cookies for language and layout, and analytics cookies to track popular games. You can disable non-essential cookies in your browser settings without losing access to core account features.

Log in and visit account settings to update your notification preferences. You can opt out of promotional messages while keeping transaction alerts and security notices. Changes apply within one business day.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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